Booking Terms & Conditions

Last updated: 1 September 2026

1. About us and these terms

Jolly Good Productions is the entertainment partnership operated by Ron and Hazel Wood, based in Richmond, North Yorkshire. In these terms, “we”, “us” and “our” mean Jolly Good Productions. “You” and “your” mean the person or organisation making the booking.

These terms apply to entertainment and event services supplied by Jolly Good Productions. Your quotation, booking form, these terms and any changes agreed in writing together form the contract between us.

2. Quotations and bookings

A quotation is based on the information available when it is issued and is subject to availability until we receive your completed booking form.

A binding contract is formed when we receive your completed booking form. We will then enter the engagement in our diary and send a confirmation email. That email records and confirms the booking; it is not the point at which the contract is formed.

You are responsible for checking that the information in the quotation and booking form is complete and accurate. Please tell us promptly if anything needs correcting.

3. Fees, deposits and payment

For private parties and other event bookings, a £50 deposit is normally payable when requested. Unless we agree otherwise in writing, the balance must be paid no later than 14 days before the event.

For schools, local authorities and other organisations, payment may be requested in advance or made under invoice terms agreed with us. The quotation or invoice will state the applicable arrangements.

Prices are based on the date, times, venue, services and other details agreed. Additional time, travel, parking or services requested later may result in an additional charge, which we will agree with you before it is incurred.

4. Changes to the booking

Please tell us as soon as possible if you wish to change the date, time, venue or services. A change is not effective until we agree it in writing. We will try to accommodate reasonable requests, but availability cannot be guaranteed and a revised fee may apply.

A substantial change that we cannot accommodate may be treated as a cancellation by you.

5. Cancellation by you

If you cancel, please notify us in writing as soon as possible. Because we reserve the date and may have refused other work, the following cancellation charge will normally apply:

Any amount already paid will be credited against the cancellation charge. We will take reasonable account of costs we save and any replacement booking we obtain for the same date and time, so that the amount charged fairly reflects our loss and will not exceed the scale above.

6. Cancellation by us and performer substitution

If we cannot fulfil the booking, we will tell you as soon as reasonably possible. Where appropriate, we may offer a suitable substitute performer or propose a new date, but you do not have to accept either. If we cancel and no acceptable alternative is agreed, we will refund the money you have paid to us for the affected service.

Where a particular performer has not been expressly agreed as essential to the booking, we may use another suitably experienced performer to provide the agreed service.

7. Circumstances beyond our reasonable control

Neither party will be responsible for a failure or delay caused by circumstances genuinely beyond their reasonable control, such as serious illness, an unsafe or inaccessible venue, major transport disruption, government restrictions or another comparable emergency.

We will contact you promptly and will first try to agree a practical solution, such as a revised time, suitable substitute or rearranged date. If that is not possible, we will deal with any payment or refund fairly, taking account of services already supplied, unavoidable costs and the circumstances of the cancellation. This clause does not remove any rights that the law gives you.

8. Outdoor events and inclement weather

For an outdoor engagement, you are responsible for providing a suitable wet-weather or indoor alternative that allows the performance or service to go ahead safely. You may instead wish to arrange event-cancellation insurance.

If we attend as agreed and are ready to perform, but the performance cannot take place or has to be curtailed because of rain, wind, heat, cold or other unsuitable weather, or because no suitable wet-weather provision has been made, the full agreed fee remains payable.

We will not be required to perform where, in our reasonable professional judgement, conditions could endanger people, equipment or property. We will nevertheless cooperate with you to find a safe and practical alternative where one is available.

9. Venue access, parking and facilities

You must ensure that we have safe and timely access to the venue and performance area, together with any parking, loading access, power, shelter, changing space or other facilities agreed for the booking. Please advise us in advance of access restrictions, stairs, long carries, permits, security procedures or parking charges.

Any unusual parking or access cost not included in the quotation may be added to the fee where it was reasonably incurred in delivering the booking.

10. Timings and delays

You must provide accurate timings and allow reasonable access and setting-up time. If the event runs late or we are prevented from starting at the agreed time for reasons outside our control, we will try to provide the full service, but may need to shorten or adapt it to meet later commitments. The agreed fee will remain payable.

Extra performance time is subject to our availability and may be charged separately.

11. Your responsibilities

You are responsible for the venue, any licences or permissions it requires, and the safe and lawful conduct of the event. You must give us relevant information about the audience, venue, access, timings and any particular risks or requirements.

You are also responsible for the behaviour of guests and for preventing damage to our equipment or property. You may be charged for loss or damage caused deliberately or negligently by you, your guests, venue staff or contractors.

12. Children and supervision

Unless we have specifically agreed otherwise in writing, we provide entertainment and do not take responsibility for childcare or general supervision. A suitable number of responsible adults must remain present and responsible for children’s welfare and behaviour throughout the booking.

13. Breaks and refreshments

For longer engagements, we may require reasonable breaks. Where agreed in the booking arrangements, you will provide drinking water and suitable refreshments for the performer or performers.

14. Safety

We may pause, adapt or stop a performance if we reasonably believe that continuing would be unsafe, unlawful or likely to cause injury or damage. We will explain the concern and, where possible, give you an opportunity to remedy it.

15. Late payment

Please pay invoices by the date shown. For business-to-business and public-authority bookings, we reserve the right to claim statutory interest and recovery costs on overdue sums where the law allows. This does not apply to consumer bookings.

16. Problems, complaints and liability

If a problem arises during the event, please tell us immediately so that we have a reasonable opportunity to put it right. Any complaint after the event should be made as soon as reasonably possible, preferably within seven days, with enough information for us to investigate. This request does not reduce your legal rights.

We will provide our services with reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. We are not responsible for loss that was not reasonably foreseeable when the contract was made or for business losses suffered by a consumer.

Nothing in these terms affects your statutory rights.

17. Law and jurisdiction

These terms and the contract are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights you may have to bring proceedings elsewhere.